BrightSign Troubleshooting - General
STEP 1: REBOOT PLAYER
a) Unplug the power cable from the BrightSign media player
b) Wait 10 seconds to allow the device to fully power down
c) Securely plug in the power cable
STEP 2: CONFIRM INTERNET CONNECTION
a) Ensure the Ethernet (network) cable is securely plugged into the LAN port on the player
b) Ensure the indicator lights appear on the LAN port
c) Ensure the Ethernet cable is securely patched into an active port
STEP 3: CONTACT SUPPORT
a) Following the above troubleshooting measures, please contact UBI Support by selecting "Submit a Ticket" at the top right of this page or by phone at (705) 722-4043 #246 to confirm connectivity
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