Samsung Troubleshooting - QMB, QHB, QBB

Created by Beatrice Toplitsky, Modified on Mon, 17 Mar, 2025 at 4:46 PM by Beatrice Toplitsky

Samsung Troubleshooting - QMB, QHB, QBB

STEP 1: REBOOT DISPLAY

a) Using the remote, press the POWER OFF button (top right)

b) Wait 10 seconds to allow the device to fully power down

c) Press the POWER ON button (top left)

STEP 2: CONFIRM INTERNET CONNECTION

a) Using the remote, press the MENU button

b) Using the ARROW buttons select: Network > Network Status > ENTER

STEP 3: LAUNCH SOFTWARE

a) Using the remote, press the HOME button

b) Using the ARROW buttons, SELECT Digital Signage (Custom App)

STEP 4: CONTACT SUPPORT

a) Following the above troubleshooting measures, please contact UBI Support by selecting "Submit a Ticket" at the top right of this page or by phone at (705) 722-4043 #246 to confirm connectivity