Samsung Troubleshooting - General

Created by Beatrice Toplitsky, Modified on Tue, 18 Mar, 2025 at 10:51 AM by Beatrice Toplitsky

Samsung Troubleshooting - General

STEP 1: REBOOT DISPLAY

a) Using the remote, press the POWER button to power the device OFF

b) Wait 10 seconds to allow the device to fully power down

c) Press the POWER button to power the device ON

STEP 2: CONFIRM INTERNET CONNECTION

a) Using the remote, press the MENU button

b) Using the ARROW buttons select: Network > Network Status > ENTER

STEP 3: LAUNCH SOFTWARE

a) Using the remote, press the HOME button

b) Using the ARROW buttons, SELECT Digital Signage (URL Launcher)

STEP 4: CONTACT SUPPORT

a) Following the above troubleshooting measures, please contact UBI Support by selecting "Submit a Ticket" at the top right of this page or by phone at (705) 722-4043 #246 to confirm connectivity